Refund Policy

Introduction

HR Container Service is committed to your satisfaction with our 30-Day 100% Satisfaction Guarantee. This Refund Policy (“Policy”) outlines the terms and conditions for refunds related to shipping containers purchased through HR Container Service, an online store specializing in standard (10’, 20’, 40’, 45’) and modified containers (e.g., homes, offices, shops).

All payments and refunds are processed securely via hrcontainerservice.com. By placing an order, you agree to this Policy, which supplements our Terms of Service, Shipping Policy, Return Policy, and Payment Policy.

We may update this Policy at any time. Changes will be posted here with the revised date, and continued use implies acceptance. For questions, contact us at info@hrcontainerservice.com.

2. Eligibility and Conditions

Refunds are available under the following conditions due to the specialized nature of shipping containers:

30-Day 100% Satisfaction Guarantee

You may request a full refund within 30 calendar days of delivery for standard containers.
Modified containers are eligible for refunds within 45 calendar days due to their customized nature.

Return Conditions

Containers must be unused, undamaged, and in the same condition as delivered (no modifications or wear beyond inspection).
A valid order number and proof of purchase (receipt or confirmation email) are required.
Containers must pass a return inspection by HR Container Service or our logistics partner.

Refundable Scenarios

Defective Containers: Structural damage affecting functionality.
Damaged Containers: Damage during delivery.
Incorrect Orders: Wrong size, type, or configuration delivered.
Eligible Cancellations: As outlined in Section 5.

International Orders

Containers delivered internationally are eligible for refunds, but customers are responsible for return shipping, customs duties, taxes, and additional costs (e.g., port fees).

Exclusions

Used or modified containers after delivery.
Containers sold “as-is” or marked non-returnable.
Original delivery fees, taxes, and additional services unless due to company error.

3. How to Request a Refund

Follow these steps to initiate a refund:

Contact HR Container Service:
Within 30 days (standard) or 45 days (modified), email info@hrcontainerservice.com or use the customer portal on hrcontainerservice.com. Include order number, reason, and photos.
Return Approval:
Requests are reviewed within 3 business days. Approved requests receive a Return Merchandise Authorization (RMA).
Inspection:
An inspection may be required. Fees (up to $200) may apply but are refundable if approved.
Return Shipping:
Coordinated by HR Container Service. Customers pay return shipping unless due to company error.
Refund Processing:
Refunds are initiated within 2–3 business days after verification. Total processing may take 5–10 business days depending on banks.

4. Refund Payment Options

Original Payment Method: Credit card, PayPal, or bank transfer.
Store Credit: Optional for future purchases.

Deductions

Restocking Fee: 10–20% (if not due to company error).
Additional deductions may include:
- Inspection costs
- Damage found during inspection
- Non-compliance with return requirements

5. Cancellations

Before Dispatch: Full refund including delivery fees (processed within 3–5 business days).
After Dispatch: 10–20% restocking fee + shipping costs.
After Delivery: Treated as a refund request (Sections 3 & 4 apply).

6. Defective or Incorrect Containers

If a container is defective or incorrect:

Report within 72 hours to info@hrcontainerservice.com with photos.
Inspection may be required.
Upon approval, receive a replacement or full refund (including delivery fees) within 2–3 business days.

7. International Orders

Refunds: Available within 30 days (standard) / 45 days (modified).
Customers bear return shipping, customs duties, and taxes.
Cancellations: Full refund before dispatch; fees apply after dispatch.

8. Security and Payment Processing

All refunds are processed securely via hrcontainerservice.com, with industry-standard protections including PCI DSS compliance, AES-256 encryption, and secure payment gateways.

9. Limitations of Liability

To the fullest extent permitted by law, HR Container Service is not liable for indirect or consequential damages related to refunds or cancellations. Liability is limited to the purchase amount.