Container Delivery & Shipping Policy

Shipping Policy

Introduction

This Shipping Policy (“Policy”) outlines the terms and conditions for delivering shipping containers purchased through HR Container Service, an online store specializing in standard (10’, 20’, 40’, 45’) and modified containers (e.g., homes, offices). HR Container Service partners with trusted logistics providers and uses secure payment processing systems to ensure reliable and safe deliveries.

By placing an order, you agree to this Policy, which supplements our Terms of Service and Payment Policy.

We may update this Policy at any time. Changes will be posted on this page with a revised date, and continued use of our website implies acceptance. For any questions, contact us at info@hrcontainerservice.com.

2. Shipping Methods

2.1 Tilt-Bed (Roll-Off) Delivery

Tilt-bed delivery involves a specialized truck that tilts its bed to slide standard containers, typically 10’ or 20’, directly onto the ground. This method is best suited for short-distance deliveries, generally under 300 miles, and is ideal for residential, commercial, or construction sites where unloading equipment is not available. It requires firm, level ground such as gravel, asphalt, or concrete and is not suitable for soft surfaces like mud or grass. Adequate space is necessary, including approximately 65 feet in length for 10’ containers and 75 feet for 20’ containers, along with 12 feet of width and 16 feet of vertical clearance. This method offers convenience as no additional equipment is required; however, customers must ensure that overhead obstructions such as wires or tree branches are cleared prior to delivery.

2.2 Flatbed Delivery

Flatbed delivery is typically used for larger containers such as 40’ or 45’ units or for long-distance shipments exceeding 300 miles. Containers are transported on a flatbed truck or trailer and require unloading using equipment such as a forklift or crane, which must be arranged by the customer. This method is best suited for industrial or construction sites that have the necessary equipment. Space requirements are greater, with approximately 120 feet of length required for 40’ containers and up to 130 feet for 45’ containers, along with 12 feet of width and up to 16 feet of height clearance. Flatbed delivery is cost-effective for long distances and larger units but requires careful coordination between the customer and the delivery driver.

2.3 Specialized Delivery for Modified Containers

Modified containers, such as those designed for homes, offices, or retail use, may require either tilt-bed or flatbed delivery depending on their structure and added features. These deliveries may involve additional handling requirements and may incur higher costs. Customers must provide accurate site details to ensure safe and successful delivery, including any additional clearance needed for custom features such as extended doors or fixtures.

3. Site Preparation

Customers are responsible for ensuring that the delivery site is properly prepared before the container arrives. The surface must be level and strong enough to support the weight of the container and delivery vehicle, which can be up to 60,000 pounds. Suitable surfaces include concrete, asphalt, or compacted gravel. It is recommended to use blocks or ties to elevate the container by approximately 4 to 6 inches for proper placement.

The site must provide sufficient space and clearance based on the selected delivery method, and all obstacles such as wires, trees, gates, or narrow access points must be addressed in advance. For flatbed deliveries, customers must arrange appropriate unloading equipment, such as a forklift with at least 12,000-pound capacity.

At the time of checkout, customers must provide accurate delivery details, including zip code and any site limitations. After placing an order, customers may be required to confirm delivery details and provide site photos before shipping is scheduled. Failure to provide accurate information may result in delays, additional charges, or unsuccessful delivery attempts.

4. Delivery Costs

HR Container Service provides a flat-rate shipping cost at checkout based on container size, type, and delivery distance. This rate typically includes a base delivery fee along with a per-mile charge, generally ranging between $1.50 and $4 per mile.

Additional charges may apply for remote or rural locations, specialized handling for modified containers, rescheduling due to site inaccessibility, or equipment rental if required for flatbed deliveries. All delivery charges must be paid in full at the time of placing the order on hrcontainerservice.com.

5. Delivery Timeline

Order processing typically takes between 3 to 5 business days for standard containers and 10 to 15 business days for modified containers. Delivery timelines vary depending on location and container type, with standard deliveries generally completed within 7 to 14 business days and modified containers within 10 to 21 business days. International deliveries may take between 3 to 8 weeks depending on customs and logistics.

Customers will receive delivery scheduling details via email or phone, including an estimated delivery window. Delivery times may be affected by external factors such as weather conditions, road restrictions, or logistical delays. For international shipments, customers are responsible for handling customs duties, taxes, and compliance with local regulations.

6. Permits and Compliance

Customers are responsible for obtaining any necessary permits or approvals required for placing a container on their property, including compliance with local zoning laws, building regulations, and homeowners’ association rules.

HR Container Service manages transportation permits required for domestic delivery; however, customers must inform us of any restrictions such as weight limits, low bridges, or limited access roads. For international shipments, containers are typically supplied as “Cargo Worthy” and include a valid CSC plate, but customers must ensure compliance with destination country regulations.

7. Cancellations and Delivery Issues

Orders may be canceled before dispatch for a full refund. If an order is canceled after dispatch, a restocking fee of 10% to 20% and applicable return shipping costs may apply.

Customers may request delivery rescheduling by notifying us at least 48 hours in advance to avoid additional fees, which may range from $100 to $300. Any delivery issues, including damage, must be reported within 24 hours of delivery by contacting info@hrcontainerservice.com with supporting photographs.

HR Container Service is not responsible for delays caused by factors beyond our control, including weather conditions, traffic disruptions, or other force majeure events.

8. Security

All payments are processed securely via hrcontainerservice.com using industry-standard technologies, including PCI DSS compliance, AES-256 encryption, and secure tokenization systems. For more details, please refer to our Payment Policy.

9. Liability

To the fullest extent permitted by law, HR Container Service is not liable for any indirect, incidental, or consequential damages related to shipping or delivery. Our liability is limited to the cost of delivery or the container purchase price, whichever is lower.